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These terms and conditions govern on the website setting, the use of Dogtique website as well as its rights and responsabilities and those of its members. The on-line sales website Dogtique, created by María del Mar Torres Madroñal, registered office at XXXX Torrelodones, with tax identification number:75761214L, has the main purpose of on line private selling of fashionable pet items.

Dogtique customer service is offered through the email address: hola@dogtique.com , and/or through the registered office address.


As this website nature, its related content and purpose, and as being created as a private internet sales club, navigation through this site is made as a member of the club, becoming a member when entering your personal data upon registration.

In any case, there are website pages accessible without registration, however, user who access this part of the website entails his or her full acceptance of this general terms and conditions as well as privacy and sales policy when applied.


Dogtique reserves the right to amend, at any moment, the website setting, as well as this General Conditions. Dogtique will inform members of any changes. Users are obliged to verify General Conditions when accesing the website, accepting those currently in force to be applied.


Access to services offered by Dogtique requires previous registration, by means of users became Members of the private sales club. To access member private account a user name (email address) and password (mínimum 6 characters) is required. Password use is personal and non-transferable. In this regard, member undertakes to make diligent and keep it secret, assuming all liability for disclosure to third parties. In any case that the member knows or suspects the use of his/her password by a third person, he/she must immediately notify Dogtique.


Dogtique allows its members to send information about the site and its products to family and friends allowing them to make any purchase at the site by becoming a member.

However, in order to preserve Dogtique private character, orders shall be limited to such a restricted environment. Accordingly, it is expressly prohibited an indiscriminate mass mailing of such information.

When a Member of Dogtique invites a family member or friend to this club, it shall be the member who responds to the invitation, thus releasing Dogtique of any possible liability.


On the basis of these General Conditions, Member is obliged to use www.Dogtique.com, with diligence and good faith, avoiding in particular:

  1. The use of the on-line platform for purposes contrary to law, morality or public order.
  2. To allow general public access through any form of public communication
  3. To modify the Services, unless you have permission from the copyright holder or is expressly permitted;
  4. To use Dogtique Services or any kind of information obtained through the Web site to send advertising or commercial communications.

Member shall be liable for damages of any kind that Dogtique may suffer as a result of any breach of the obligations set out above, and any others included in the general conditions and / or those imposed by Law in relation to the use of the Website.


Products for sale at www.Dogtique.com are exclusively reserved for Club members. The descriptions of the products featured on the website are based on information provided by suppliers. Product definition and photos are for information purposes only.

Dogtique members have the right of withdrawal within 7 working days without stating cause.

Besides, Dogtique undertakes to correct any error or omissions as soon as possible, after having been informed.

Dogtique whatsoever assumes no responsibility for such acts as:

  • Members use of the website.
  • Any damage caused to members due to normal or unusual operation of the computer processing system.
  • Contents of Websites to which Members have access to from links within the Dogtique Website.
  • Any act or omissions of third parties, regardless of whether they could be linked to Dogtique by contractual means.
  • The modification of a product by the supplier.
  • Minors access to the content included on the Web Site, remaining the responsibility of their parents or guardians to exercise proper control over the activity of their child or children.
  • Communications and/or discussions taking place in debates, forums or chats related to the Website.
  • The errors related to the Website that are due to failures on the Internet, acts of God, or any other cause beyond the good faith of Dogtique.

In any case, Dogtique promises to solve the problems that may arise and provide all necessary support to members to reach a quick and satisfactory solution of the incidence.


All the elements on the website www.dogtique.com, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents rights. Therefore, it is strictly prohibited to use them for commercial purposes, and more specifically the total or partial reproduction of this website without the express written permission of Dogtique.

Dogtique does not authorize in any case on intelectual and/or industrial property rights or any other right related directly or indirectly to the content included on the Website.

Members and users are cautioned that such rights are protected by the current Spanish (Royal Decree 1/1996, of 12 April, approving the revised text of the Law on Intellectual Property, regularizing, clarifying and harmonizing existing legislation on the subject) and international legislation in the field of intellectual property, and that may constitute an offense punishable under Articles contained in Chapter XI of Criminal rules on offenses relating to intellectual property, the market and consumers.

Those Members who submit opinions or comments, either by email or by any other way to the Web Site are allowing Dogtique for reproduction, distribution, or public communication, of any other right of operation of such comments, during the copyright protection period legally settled.

Claims filed by Members in relation to possible breaches of intellectual property rights on any of the services or Web Site elements should be addressed to the following email address: hola@dogtique.com.


These conditions shall be governed by the laws of Spain. In case of any doubt, any questions or contentious may arise, the Civil Procedure Courts pursuant to Act 1/2000, of January 7 will be competent.

Also, as an entity attached to CONFIANZA ONLINE and on the terms of its Code of Ethics, in case of disputes relating to online advertising, data protection, child protection and accessibility, users can turn on to CONFIANZA ONLINE court dispute settlement system. (www.confianzaonline.es).


  • Order methods
  • Product Availability
    • Prices
    • Payment
    • Payment systems security
  • Product Delivery terms
    • Period
    • Destination
    • Delivery Process
  • Withdrawal and return
    • Refund
    • Guarantee period


Members make all orders from the Web Site.

During the purchasing process, by express act of pressing the "Buy" button, the Member declares to have read all of these Sales Terms and Conditions and accepting them fully.

Dogtique will record all data transactions between the entity and its member, except financial data, bank or credit card information, taking into account that they are evidence of the transaction. However, Dogtique will also send a purchase confirmation email to members who makes an online purchase.

Dogtique reserves the right to refuse an order from any Member who is not in a position to full compliance with his/her obligations.


In case of unavailability of the product once the order is placed and before the end of the submission process, and in the case of more products on his/her order, Member will be informed by email of the installment, or otherwise the order cancellation. If direct debit has been made before detecting the product unavailability, the reimbursement of the pertinent amount will be processed.


All product prices listed on the website are in Euros and include Value Added Tax (VAT).

Delivery cost of the products shall be at the Member cost. These expenses are listed separately from the price of the product and will be accepted when accepting the purchase. The shipping fee may vary from one order to another, depending on the destination, weight and package dimensions. Therefore, the customer, in the last step of the purchase and prior to the acceptance of it, will know the total amount of his/her order (price, taxes and delivery cost).

Discount and price comparison are set using prices provided by suppliers, and also by using the expected price at the point of sale.

Dogtique reserves the right to change prices at any time, invoicing on the basis of the effective rates at the time of the order registration.


Member shall pay the amount for his/her order by debit or credit card (Visa, Mastercard, American Express, Visa Electron), Paypal or bank transfer. (delivery will be proceeded after payment confirmation).

In case of the Terminal POS (Point of Sale) reporting on the denial of the card, the order will be automatically cancelled and Member will be informed.


For the benefit of its Members, Dogtique has the highest protection measures available.

Bank information entered is encrypted and securely transmitted to the bank server and are subsequently verified with the issuing bank to prevent fraud and abuse. This method of data entry is secured by SSL encryption technology (Secure Socket Layer), an advanced and effective system of protection by which third parties do not have Internet access to bank information entered by users.

Dogtique will not know neither will record these data during payment process.


Time Period

Order delivery will take 30 working days, depending on final destination. However, average delivery time would be 48/72 hours to Spain and other European Union countries, and 7 days to the USA.


Product delivery will take place at the postal address provided by the member on his/her order.

Delivery process

Once the order is prepared and ready for dispatch, Member will receive a confirmation message via e-mail or SMS, confirming that order will be delivered in 48-72 hours (for orders within the Peninsula). Once the order leaves the warehouse, Dogtique provides follow-up actions aimed to ensure ensuring that the delivery occurs on time.

In the case that at the time of delivery the member is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.

Under no circumstances may be considered this action as a delay in the delivery of the order. If the member does not answer this voucher in the next 3 days, he/she will receive another SMS indicating a tracking number and shipping contact telephone number, to arrange another date of delivery and / or correct any address mistake.

If a second delivery is not possible, after 10 days, member will receive a final SMS indicating all data needed to pick up the order at any of the carrier offices.

Dogtique is committed to deliver the product in perfect condition. In the case of a delivery address given by the member that does not conform to reality, the Member shall be liable for resulting damages. Dogtique will not be responsible for delivery delays or the consequences of such a delay, without prejudice to the Member's option to return the product.

Every delivery is considered completed when the product is made available to the Member by the carrier. At the time of delivery, the Member should check the order status, make relevant claims or refuse the package, if this has been opened or has obvious signs of deterioration.


Dogtique members who make a purchase through the Web Site shall have a period of 7 days to exercise the right of withdrawal in accordance with the provisions of Royal Decree 1/2007, of 16 November, by which the revised text of the General Law for the Defence of consumers and Users is approved (hereinafter LGDCU).

Also, all products purchased at Dogtique may be returned and refunded, whenever Dogtique is informed of the member intention to return the product within a period of 7 working days from the date of delivery.

Dogtique will only accept returns that meet the following requirements:

  1. The product must be in perfect condition as it was delivered.
  2. Member must keep the original packaging and labeling of the product for a refund.
  3. The return must include a copy of the delivery note as well as the list of returned products and the reason for return.

As being a distance contract, according to the LGDCU, return expense will be at the Member cost. Only in the case of a delivered faulty product or not in accordance with the purchase ordered, Dogtique will refund delivery expenses to the member.


When requesting the return of a product, Member will receive an email from Dogtique informing of the refund. Money return will be managed by Dogtique within 2 working days.


Dogtique remains obliged to deliver to the member the products which comply with his/her purchase, responding for any lack of conformity that may occur at the time of product delivery.

In case of member’ disagreement, he/she has the right to repair or replace the product, a price reduction or termination of the purchase contract according to the provisions of LGDCU.

Dogtique guarantees that the products presented on the website are backed by commercial firms, providing the highest quality, with no hidden defects that might make them dangerous or unsuitable for normal use.

The contractual guarantee offered is that specified by the supplier or manufacturer, according to the LGDCU. The validity of such guarantees is described clearly in the description of the products.

For the requirement of the guarantee, in any case, a proof or certificate of purchase and delivery of the product will be required. In no event shall the warranty be extended.

The warranty does not cover defects caused by neglect, beatings, use or misuse, electrical accidents, installation not performed by an authorized service provider, or materials under normal use wear. Products repaired or modified by users are also excluded from the guarantee.

The warranty shall not apply to visible defects and product conformity defects, for which any claim must be made by the acquirer member within 30 days after delivery of the products.

Member will make the warranty of a product effective according to current regulations on warranty and consumer products, in case of doubt, please contact Dogtique for help on steps to follow. Dogtique must respond nonconformities within TWO YEARS after delivery. In turn, the Member must inform Dogtique of the lack of conformity within a period of TWO MONTHS after he/she has knowledge of it.